Return Policy

• You have 30 days from the date of delivery to return an item.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• You will need to provide the receipt or proof of purchase.

•  Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exceptions:  

The warranty does not cover damages resulting from:

• Misuse or improper handling of the product
• Normal wear and tear
• Accidental damage
• Unauthorized modifications or repairs

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Certain items cannot be returned, such as perishable goods, custom products, and personal care items. 

If you need to exchange an item for the same product, please contact us at info@painaid.ca to arrange this. 

If you received a damaged or defective item, please notify us immediately for assistance. 

If you have any questions on how to return your item, please contact us at info@painaid.ca