Shipping and Processing Policy

Thank you for shopping with Pain Aid. We are committed to providing you with a seamless shopping experience, including prompt and reliable shipping. Please review our shipping policy below for detailed information.

Orders are processed within 1-2 business days from the time of receipt. Orders placed on weekends or holidays will be processed on the next business day.

We offer standard shipping, which typically takes 5-10 business days for delivery. Please note that delivery times may vary based on your location and other factors.

Shipping rates are calculated based on the size, weight, and destination of your order. The applicable shipping charges will be displayed at checkout before you complete your purchase.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or high order volumes may affect delivery times. We appreciate your patience and understanding in such cases.

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

We offer international shipping; however, additional fees and delivery time may apply. 

If your order is lost or arrives damaged, please contact our customer service team at info@painaid.ca as soon as possible. We will work with you to resolve the issue and ensure you receive your order or a replacement.

We may update this shipping policy from time to time to reflect changes in our shipping practices or for other operational reasons. Any changes to policies will be posted on our website with a revised effective date.

For any questions or concerns regarding shipping, please reach out to us at info@painaid.ca

Thank you for choosing Pain Aid. We appreciate your business and are here to assist you with any shipping-related inquiries.